Refund policy

We only accept returns for items that are damaged or of poor quality when you receive them.

To be eligible for a return, your item must be in the same condition as when you received it, unused, with any tags, and in it's original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@liveouthismessage.com. Please note that returns will need to be sent to the following address: 1015 Charlotte Ave. #338 Rock Hill, SC 29732

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any questions at contact@liveouthismessage.com and we will get back to you as soon as we can.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You will be asked to take a clear photo or video of the damaged item to quickly show the damage to begin the process.

Exchanges

Exchanges are case-by-case basis. We recommend taking a look at the sizing chart and item details to be sure the product is right for you.

European Union 14-day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@liveouthismessage.com.

Last note, your satisfaction is our highest priority and we will do our best to handle every concern as best as we can. We hope our products will be a blessing to you and to others.